Leadership Letters
 Game designers write to their past selves
Each person in quality assurance represents customers.

# of sales / # of QA members = how many they represent.

Listen to them. You're not smarter than QA.

If you disagree, have QA get together and give you an actionable plan. Maybe you'll learn something.
Billy Joe Cain
President of Radical Empathy Education Foundation
December 9, 2019

Year Started: 1992